R&R Interior Styling and Decorating ("R&R")
Effective as of 6 November 2024
This privacy policy applies to all personal information collected by R&R Interior Styling and Decorating (ABN 45981797366) ("We," "Us," or "Our") via the website located at www.restandrecreationinteriors.com.au ("Website"). By using this Website, you consent to the practices outlined in this policy.
1. What Information Do We Collect?
1.1. In line with the Privacy Act 1988 (Cth) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth), personal information is defined as information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information is true or not, and whether it is recorded in a material form or not. This may include:
a. Contact details such as name, address, phone number, email address;
b. Demographic information such as age, date of birth, and profession;
c. Financial information such as bank account or credit card details;
d. An individual’s signature, occupation, and job title; and
e. Any other information that reasonably identifies an individual.
1.2. If you provide personal information about third parties, you warrant that you have obtained their consent for such disclosure. The same privacy principles apply to their information.
1.3. Sensitive information, as defined by the Privacy Act, includes racial or ethnic origin, political opinions, membership in trade unions, criminal records, or health-related information. We will only collect, use, or disclose sensitive information:
a. For the primary purpose for which it was obtained;
b. For a directly related secondary purpose; and
c. With your consent, or as required by law.
1.4. We may also collect cookies from your computer to enhance your website experience. Information collected from cookies generally does not identify you personally.
2. How We Collect Your Personal Information
2.1. We may collect personal information from you when you:
a. Use our website;
b. Make a purchase or request information about our services;
c. Register for promotional or marketing materials; and
d. Complete an information form or contact our support services.
3. Purpose of Collecting Personal Information
3.1. We collect personal information to provide you with the best service experience possible. Your personal information may be used for:
a. Processing transactions and delivering our products or services;
b. Responding to customer inquiries, questions, and complaints;
c. Enhancing our customer service, improving our products, and expanding our options;
d. Arranging for services to be provided to you by third parties, such as subcontractors;
e. Complying with legal obligations such as record-keeping, auditing, and regulatory requirements; and
f. Direct marketing, to inform you about new products or promotions (you may opt out at any time).
3.2. Additionally, your information may be used for international operations such as record-keeping, data analytics, auditing, training, and compliance activities.
4. Protection and Storage of Personal Information
4.1. R&R takes steps to securely store personal information, whether it is collected through online or hardcopy forms or other interactions such as by mail or phone. Personal information is stored in secure servers and, where appropriate, in physical formats.
4.2. We have procedures in place to protect personal information from loss, misuse, unauthorised access, modification, theft, fraud, and improper disclosure. All staff members who handle personal information are instructed to respect its confidentiality.
4.3. When personal information is no longer required, we will destroy or de-identify it in accordance with legal requirements.
5. Disclosure of Personal Information
5.1. R&R will not share or disclose personal information that identifies our customers to any third party other than as outlined in this Privacy Policy. However, in the delivery of our services, we may disclose personal information to:
a. Third-party service providers;
b. Subcontractors performing services such as tradesmanship (e.g., painting or repairs);
c. Organisations directly related to R&R and for specific purposes related to your services; and
5.2. We take reasonable steps to ensure these organisations are bound by privacy obligations. We may also share or disclose information with your consent or as required by law.
6. Overseas Transfers of Personal Information
In some cases, your personal information may be transferred to countries outside Australia. We will only transfer your personal information to an overseas recipient if:
a. The recipient is subject to laws that provide substantially similar protection to the Australian Privacy Principles (APPs);
b. We have obtained your consent for the transfer; and
c. We have secured contractual commitments from the overseas recipient to handle your information in accordance with Australian privacy laws.
7. Your Rights
7.1. Under the Privacy Act, you have the right to:
a. Access the personal information we hold about you; and
b. Request corrections to any inaccurate or outdated information.
7.2. If you would like to exercise these rights, please contact us using the details provided below.
8. Complaints and Concerns
8.1. If you have any concerns about the handling of your personal information, you can contact us using the details below.
8.2. We will investigate your complaint and respond to you in a timely manner. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Updates to This Policy
This policy is effective as of 6th November 2024. R&R will update this policy when our information-handling practices change or when amendments apply to the information we hold at that time. Any changes will be posted on our website, and we will take reasonable steps to notify you of significant changes.
10. How to Contact Us
For any questions, concerns, or requests regarding this privacy policy, please contact us at:
Email: kassie.raad@restandrecreationinteriors.com.au
Website: https://restandrecreationinteriors.com.au/
Phone: 0490026373